mustang Casino & Sportsbook Data Care

This page describes what we collect when you use mustang and how we keep that data protected. We take data security seriously because your personal information—name, address, payment details, game history—is entrusted to our platform. Our privacy approach is straightforward: we collect only what we need to operate mustang, comply with anti-money-laundering regulations, and process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

We do not sell your information to third parties. We do not use your email for marketing unless you explicitly consent. We encrypt your payment data and store it separately from your gaming activity. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of server location.

If you have questions about how we handle your data, contact our support team via the help menu in your mustang account. We aim to respond to privacy inquiries within a reasonable timeframe.

What we collect on mustang

We collect your data at three points: account registration, identity verification, and transaction processing.

Account registration: When you open a mustang account, we ask for your email address, username, password, legal name, date of birth, and residential address. We use your email to send account notifications (password resets, deposit confirmations, withdrawal updates). We keep your email private and do not share it with advertisers or third parties without your consent.

Transaction processing: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, we record the source of the funds, the amount, the timestamp, and your account identifier. Similarly, when you request a withdrawal, we log your destination payment method, the amount, and settlement status. We use this information to detect fraud, process refunds, and respond to disputes. Your transaction history is visible in your mustang account dashboard anytime.

Game activity: We log every game you play on mustang—slots, live-dealer, football betting, esports. For each round, we record your bet amount, the outcome, your payout (if any), and the timestamp. This data serves three purposes: it allows us to verify game results if you dispute an outcome; it helps us detect unusual activity that might signal fraud or account compromise; and it satisfies regulatory requirements in jurisdictions where we operate.

How we use your data on mustang

We use your data for five core purposes. First, we operate your mustang account—processing your deposits, maintaining your balance, processing your withdrawals, and managing your game activity. Second, we comply with legal obligations: anti-money-laundering regulations, tax reporting, and jurisdiction-specific gaming laws require us to retain transaction records and verify user identity. Third, we investigate disputes: if you claim a game result is incorrect or a transaction failed, we pull your game logs and transaction records to resolve the issue. Fourth, we prevent fraud: we monitor for unusual deposit patterns, multiple accounts from the same address, or geographic inconsistencies that might signal unauthorized access or money-laundering activity. Fifth, we respond to legal requests: if law enforcement or a court requests data about a specific mustang account, we comply within legal frameworks.

We do not use your data for marketing unless you explicitly opt in. We do not share your gaming preferences with other platforms. We do not use your mustang activity to build advertising profiles or sell insights to third parties.

Account operation

Your name, address, and payment method are used solely to fund your account, process withdrawals, and manage your mustang balance.

Legal compliance

We retain transaction records to satisfy anti-money-laundering, tax, and gaming regulations across jurisdictions where we operate.

Fraud prevention

We monitor patterns across all mustang accounts to detect and prevent unauthorized access, account takeover, and money-laundering activity.

Your rights and data security on mustang

We give you access to your own data. At any time, you can view your personal information—name, address, email—and your complete transaction history through your mustang account dashboard. You can download a report of all your game activity, deposits, and withdrawals for your records.

You have the right to request deletion or correction of your personal information. If you request that we delete your account and associated data, we will comply within legal timeframes. Some data (transaction records, game logs) may be retained for compliance and dispute-resolution purposes even after account deletion. We will inform you of any data retained and the legal reason for retention.

You can request that we stop processing your data for non-essential purposes. For example, if we sent you promotional emails and you no longer want them, you can opt out through your account settings or by contacting support. We will honor your preference immediately.

Third-party processors and server locations

Our mustang platform uses third-party service providers for specific functions. Our payment gateway (which processes DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account transfers) is operated by certified payment processors under strict data-protection contracts. These processors handle your payment details but do not have access to your game history or personal identity information. Our email system is managed by a secure mail provider; we use this only for account notifications and support replies. Our servers may be located in countries outside Indonesia; however, we apply the same encryption and security standards regardless of server location.

We do not sell, rent, or share your personal information with any third party except as required by law. If a court orders us to disclose your data, we will comply. If law enforcement requests information about a mustang account, we provide it only in response to a valid legal instrument.

Cookies and tracking on mustang

We use cookies to manage your mustang session—keeping you logged in, remembering your language preference, and preventing spam. Session cookies expire when you close your browser. We do not use cookies for advertising, analytics, or third-party tracking. If you disable cookies in your browser, some mustang features may not function correctly (for example, you may need to log in again after each page load).

We do not place tracking pixels, social-media widgets, or third-party analytics scripts on our mustang pages. This means we don't know if you visit our site from a specific city like Jakarta, Surabaya, or Bandung, nor do we track your device type or operating system. We know only what you voluntarily tell us during registration and what activity you perform within your mustang account.

Data retention and deletion

We retain your personal information (name, address, email) as long as your mustang account is active. If you close your account, we delete this information within 30 days unless required by law to retain it longer. Transaction records—deposits, withdrawals, game logs—are retained for a minimum of five years to comply with anti-money-laundering regulations and potential dispute resolution. After five years, we delete transaction records unless a legal hold or ongoing investigation requires further retention.

If we suspect fraud or receive a legal request related to your account, we may place a data hold that extends the retention period. We will notify you of any hold and the reason for it.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in law, technology, or our operational practices. We will notify you of material changes via your registered email address. Your continued use of mustang after notification constitutes acceptance of the updated policy. If you disagree with changes, you may close your account and request deletion of your data.

Contact us about your data on mustang

If you have questions about how we handle your data, want to access your personal information, or wish to request deletion, contact our support team via the help menu in your mustang account. Provide your account email and a description of your request. We aim to respond within a reasonable timeframe—typically within five business days. For data-access requests, we may ask you to verify your identity before releasing sensitive information.

Our support team operates in English during standard business hours. If you're accessing mustang from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta and have regional data-protection concerns, note that our privacy commitments apply regardless of location. We comply with the data-protection standards of your jurisdiction as well as international best practices.

We are committed to protecting your data and operating mustang transparently. Your trust is essential to our platform, and we take that responsibility seriously.